Privacy Policy
EngraveSafe is a Shopify app operated by the EngraveSafe operator. It checks new orders for missing personalization details (such as engraving text), can put those orders on hold, and lets the store's customer submit the missing details through a secure form.
What we access
- Store data: shop name, contact e-mail, currency and plan, to run the app and bill through Shopify.
- Orders: order number, line items, product tags, line-item properties (personalization fields), order note and fulfillment orders. We read new orders when they are created and, when the merchant starts a scan, orders from the last 60 days.
- Customer data: for orders missing personalization only, the customer's e-mail address and first name, used to send the form link, plus the details the customer types into the form.
What we store and for how long
- For flagged orders: order ID and number, affected items, customer e-mail and first name, the form answers and status. Customer e-mail and name are deleted after 180 days.
- For every checked personalized order: order ID, whether details were missing and the time (kept 120 days) for usage limits and alerts.
- We don't store payment details, addresses or phone numbers, and we never sell or share data with third parties for marketing.
Where data goes
- Form answers are written back to the order in the merchant's Shopify admin (order note and order attributes).
- E-mails are sent through our e-mail provider (Resend) on the merchant's behalf. Hosting and database: Railway (EU/US data centers).
Your rights
We act as a processor for the merchant. We honor Shopify's privacy requests: customer data requests, customer redaction (we delete the customer's e-mail, name and answers) and shop redaction (we delete all data for the store 48 hours after uninstall). Customers should contact the store they bought from; merchants can reach us at support@example.com.
Changes
We'll update this page if anything changes and note the date above.