EngraveSafe

Catch orders missing personalization before you make them

Set up in 1 minute

EngraveSafe checks every new order. If a personalized product arrives without its personalization (engraving text, name, initials…), it puts the order on hold and asks the customer for the missing details.

Which products need personalization?

Products tagged All products

Add this tag to your personalized products in Shopify (Products → select → Add tags).

Required field names (optional)

The names your personalization field uses on the product page. Leave empty to accept any personalization field.

Waiting for details

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orders on hold or waiting for the customer

Details received

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customers filled in the form

Orders protected

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value of items caught

Checked this month

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Flagged orders

Order	Customer	Missing	Status	Value

Last 60 days scan

No scan yet.

What counts as personalized

Products to check

Products with tag All products

Required field names

Comma separated. Matches the field name on your product page (e.g. "Engraving"). Empty = any visible field.

Minimum characters

Add-on product SKU (optional)

Flag orders with a personalized item but no paid add-on in the cart.

When an order is missing details

Put the order on hold so it isn't fulfilled by mistake E-mail the customer a form to add the missing details

Order tag

Added while details are missing; use it in Shopify Flow or order filters.

Form fields

What the customer is asked for, comma separated.

Notify me at

E-mail subject (optional)

E-mail message (optional)

Plans

Free includes 20 checked personalized orders per month. Paid plans start with a 7-day free trial, billed through Shopify.