Reply Relay · Customer texts on your own phoneReply Relay forwards every inbound SMS your sub-account receives to the owner's mobile phone, and lets them reply straight from it. The customer gets the reply from the business number, and the whole conversation stays in the CRM.
Live now in your CRM's app marketplace. 14-day free trial, nothing to configure.
Watch the 60-second demo →The person who can answer is on a roof, in a van or with a client – not watching a browser tab.
A lead who texts three businesses books the one that answers first.
Replying from a personal phone means the customer now has your private number forever.
One field in Settings. That's the whole setup.
It lands on the owner's phone as [#12 John Smith] Is Friday open?
Start with #12. John gets the answer from the business number – your mobile is never shown.
The real app, recorded end to end – install, setup and daily use.
No app to install on the owner's handset. It is just SMS.
Customers only ever see the business number.
Forwarded messages and replies are written back to the conversation.
Reply without a code and it goes to the most recent customer, inside a 24-hour window.
Type a mobile number, press Save. Nothing else to configure.
Fully white-label, so agencies can roll it out across clients.
14-day free trial. Billed monthly through the marketplace, cancel anytime. Standard SMS fees from your own phone provider apply to forwarded messages and replies.
No. Replies always go out from the business number. Your mobile is only used to carry the message to you.
No. It works over plain SMS, so any phone will do.
Your reply goes to the most recent customer who messaged, within a 24-hour window.
No. Reply Relay passes messages through; it does not keep the text.
Install it from your CRM's app marketplace. The 14-day trial costs nothing and setup takes about a minute.
Watch the demo first